Refund policy

At Pawder, we want you and your furry companion to love every purchase. If something isn't right, we're here to help with a fair and straightforward resolution.

Return & Refund Window

You may request a refund or report an issue within 30 days of your order being marked as delivered.

Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged during transit
Defective or unusable
Incorrect (you received the wrong item)
Missing items from your order

Please contact our support team within 30 days of delivery. To help us process your request quickly, include:

Your order number
Clear photos or a short video showing the issue

Once your claim is reviewed and approved, we will offer one of the following solutions, depending on the situation:

A full refund
A free replacement
Another appropriate resolution

Returns

In most cases, you do not need to return the product. International returns can be costly and time-consuming, so we aim to resolve eligible issues without requiring you to ship the item back.

If a return is required for your specific case, our support team will provide return instructions. Unauthorized returns may not be accepted.

Non-Returnable & Non-Refundable Situations

We are unable to offer refunds or replacements in the following cases:

You changed your mind after receiving the product.
The wrong size, color, or variant was selected when placing the order.
The shipping address provided during checkout was incorrect or incomplete.
The item has been used, damaged through misuse, or altered after delivery.
A request is submitted more than 30 days after delivery.

Incorrect Shipping Address

Please ensure your shipping information is accurate before completing your purchase. Pawder cannot issue refunds or replacements for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.